The as-short-as-I-can-make-the-story version:
- Booked hotel room for $169; reservation offered Low Price Guarantee
- A few weeks later, found same room on Hotels.com for $129
- Called company to ask for credit for the difference
- Friendly customer service rep said the guarantee didn't apply because the hotel charges a change fee (which all parties knew when I made the reservation), which nullifies the guarantee
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3 comments:
Ah glorious outsourced customer service.
Did you try to get someone else higher up on the ladder?
That is a regular part of my repertoire, and I actually started to mentioned it at one point. It seemed like the dude was being earnest in his attempt to help - I was on hold a few times while he (theoretically) went to ask superiors. But after having been on the phone for 35 minutes and really really wanting to go eat lunch, I decided not to push it with the supervisor.
I SO WOULD NOT HAVE SETTLED FOR NOT GETTING MY $ BACK + SOME MORE $ FOR STUPID ASS CUSTOMER SERVICE.
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